Promise 1: That all who provide care uphold values that respect and support service users, offering  information, skills  and resources to make informed choices.

Promise 2: That health care professionals are competent, have up to date knowledge in their fields and will refer to others where appropriate

Promise 3: That inappropriate behaviour and inadequate performance will be recognised and dealt with in a timely way, and that others, as well as the regulator, are involved in this  

Promise 4: That regulators remain independent of government, employers and of the professions, bringing the perspectives of these and of diverse patients and the public to bear in both setting and upholding standards 

Promise 5: That the regulatory system is accessible, understandable and clearly integrated with other mechanisms for handling complaints and giving redress

Promise 6: That regulators are adequately resourced for the job that they do, and that the balance between regulatory risk and regulatory cost is periodically re-examined and re-assessed

Promise 7: That regulators are properly accountable to parliament and transparent open and consultative in the decisions they make

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